Posts Tagged ‘social media’

Do You Need a Website Redesign or Better Online Marketing?

Monday, April 5th, 2010

Are you getting the results you want from your current website? If you are like many small business owners, the answer is a resounding “No.” Often, in an attempt to keep the process affordable, small business website design companies try a one-size-fits-all approach to design, and then leave the small business owner on his or her own, trying to figure out what to do next.

More than once, a frustrated small business owner has scrapped their existing website, hired a new website designer, launched a new redesigned website, and ended up with the same lackluster business results. They blame the website designer, but really, it’s not their fault. The business owner simply did not take the time to identify the real problem.

Before embarking on a total website redesign, ask yourself these questions:
- What are my competitors doing with their websites that I am not?
- Is my brand identity represented effectively in my current website?
- Does my current website look professional?

If you are unhappy with the answers to these three questions, then you definitely should consider a complete website redesign. However, if you are satisfied with the answers, you may not need a complete redesign, maybe just a tweak or two. But don’t stop there. Now, ask yourself these questions:

- Is my current website appearing on the first page of search results for targeted keywords?
- Am I reaching my potential customers effectively and are they interacting with the site the way I intended?
- And finally, am I using today’s social media strategies to my best advantage?

If the answers to these questions are “no,” then you may need assistance in creating a search engine optimization strategy, which may involve some website redesign, but not always, and also seek assistance from someone in the areas of online marketing.

The answers to these questions will form the basis of your goals for any website redesign and/or online marketing initiative you undertake and will help you narrow your choices of affordable small business website designers or marketers. Not every website design firm is qualified or equipped to also address your marketing needs, and not every online marketing consultant is able to assist you with search engine optimization or website redesign.

Luckily, mywebWOW!com can do it all. We pride ourselves on being a one-stop shop, and we mean it. We love to design from scratch, but we are equally capable at taking your existing website and making it more search-engine friendly. We can also offer you a wide range of social media management programs and online marketing strategies that will have you saying “WOW!” in no time.

To get started with a website redesign, click here and request a quote. One of our friendly representatives will assess your needs and get you on the path to the website results you deserve.  If you are looking for ways to improve your online marketing, click here.  We’re here to help.

Is your Business Ready for Social Media?

Sunday, December 20th, 2009

Social Media has evolved into a powerful online tool in today’s world – companies now specifically employ people to handle various aspects of their social media campaigns, yet other companies still have yet to leverage this powerful tool.

Companies that are successful in this regard know who they want to target, how to react to online conversation, and how they can measure their online presence. These initiatives have helped them further strengthen their total brand presence, both online and offline.

However, if your company is still contemplating entering social media, you need to take your current online reputation into account. Your customers could be using different forums to talk about your product and these conversations could be positive or negative. Ask yourself:

•    Do you know where on the web they are talking about your brand?
•    Are these conversations affecting your brand?
•    Do you have a plan to defend your brand in case their opinions are negative?

If your answer is “NO” to any of these questions, then you need to take immediate steps to protect and enhance your brand online. Moreover, your action now can pave the way for your future growth, as social media is here to stay. Twitter, Facebook and MySpace are going to be your new playground – your customers are already there, and they are waiting for you to talk to them.

Companies that have taken steps in this regard are already way ahead of you, and are reaping the fruit of their labor.  They know what their customers want and can change their products accordingly.  Their products are sure to be successful as they provide what their customers want and empower their customers to evangelize for them.

By entering this arena, you will lay the foundation for your social media activities.

Can Traditional Advertising and Social Media Peacefully Co-Exist?

Sunday, December 13th, 2009

Traditional advertising and social media marketing are two completely separate entities, right? Traditional advertising is one-way communication comprised of marketing collateral, print, and broadcast materials, while social media is a two-way communication where you go where they are and interact. In social media marketing, we’re taught to tread lightly, listen first before we speak, and get to know people first – in other words, you need to shake the consumer’s hand before you reach for their wallet. But at what point is it ok to blatantly and directly sell people?

Let’s explore social media marketing a fit further, specifically blogs. Isn’t a blog an indirect sales pitch? Bloggers write with the ultimate goal of establishing themselves or their brand as a leader. That, arguably, is advertising, as the article is being placed and promoted on the various platforms for readers to find, notice, and read. This seems all too similar to creating a print ad and placing it in various publications for buyers to find, notice and react. Blogs, we know, are only one part of social media marketing but this is not where the similarities end.

Traditional advertising invites and welcomes people to their brick and mortar or online store to buy what is advertised, in addition to encouraging the consumer to see what else they have to offer. Social Media Marketing is about creating profiles on the various platforms to also invite and welcome people to learn about who you are and what you have to offer.

There is a difference, though. Social media provides an opportunity to interact, where that opportunity does not typically exist with traditional advertising.

So can the two media peacefully co-exist? Absolutely, provided both are done strategically and with the understanding that they are two very different tools that work beautifully in tandem, but not in place of each other.

How to Prioritize Your Social Media Time

Sunday, November 15th, 2009

Let’s be honest – time is precious and we can’t spend as much time on social media as we’d like to, especially if we want these marketing tools to work. The key, like anything, is organization and setting priorities so you optimize your time spent. How should you prioritize? Here is a list of factors to consider.

Periodically review your RSS feeds. It’s so easy with all the tools out there to subscribe to something you think might have value long term, but suddenly realize that you can get the same information somewhere else, plus some of the original article/topics that got you to subscribe in the first place come infrequently. Purge some of these that are not as relevant as I once thought.

Focus on your niche. There is so much info on the Internet that it could easily overwhelm you. Instead, focus on your core markets/interests and spend more time on those trusted sites.

Monitor your time. While your time is limited, it seems as though everyone is asking you to do more and more. The Internet can easily suck you in and, despite your intentions, you’ve wasted hours instead of minutes. Be aware of your time and use it wisely.

Skimming is Essential. As much as you would love to be all things to all people, truthfully, you cannot. There simply is not enough time in the day to read everything, so you need to master the art of skimming articles quickly to see if they are really what you’re looking for. Yin 30 seconds, you should be able to skim an article and determine whether or not it’s of interest to you.

Who’s watching/reading you? If you blog, there are metrics in place that allow you to monitor views. Look at these periodically and focus your efforts on those topics where you’re getting the most action.

How to Get More Bang for Your Social Media Buck

Friday, October 23rd, 2009

Everyone seems to want to do social media marketing, but very few people actually understand how to measure its efficacy. While you’re deciding how effective your social media strategy is, there are critical issues you need to examine.

Size really does matter. When it comes to social media for a company, one size does not fit all. A smaller company has to focus limited resources on a few resources. For example, once you examine time required and costs, you may have to decide between twitter and a blog and decide which will deliver a better return on your investment.

Decide who you’re selling to. B2B and B2C companies require different skill sets to sell their wares. Things that might work for B2C global brands may fail miserably for a mid-size firm in the B2B domain

Social media has a “If you build it, they will come” mentality. There is no such thing as overnight success in social media – success is built in layers over a period of time. Finding your voice and generating feedback or conversation takes time, so perseverance and quality content are essential.

Begin with the basics. Focusing on a corporate blog should be the core activity of any social media strategy to begin with. This is where here you can build a responsive audience over large distances for building your firm’s social network. Afterward, you may have the knowledge and resources required to join and succeed with other social media channels.

The Social Media-Customer Service Connection

Friday, October 9th, 2009

Customer service? What’s that? Sadly, this is a question many companies are hearing from their customers. Ironically, a March, 2009 Forrester report says that the number of services offered by “service” companies is increasing, while the amount of money they are able to spend on customer service is decreasing. While the web offers several lower-cost options, many of them are poorly designed and often result in even more frustration than sitting on hold for an extended period of time.

You’ve heard of social media, right? Can it save customer service?

Of course, since so many products and services have become commoditized, customer service is one of the last things left that differentiates one company from another. Do it poorly, and your customers will leave. However, great customer service can actually increase loyalty and help your organization grow at a higher rate than most in your industry.

How should you use social media to improve your customer service? A few pointers:

Listen first. You probably already know why your customers aren’t as loyal as they might be. If you don’t, you need to start listening to what they are saying.

Engage. Unless you are one of the lucky few brands that instill a cult-like loyalty, think about giving your customers a reason to engage with you. Start by offering compelling content that is not about your company’s products, but is relevant to the customers’ lifestyle. Disseminating this content in social tools makes it more relatable and shareable.

Measure. Yes, you need to know if your social media plan is working, but you may also need this information to help you get more funding to fuel it, particularly during tough economic times like we’re living through now.

Protecting Your Brand Online

Friday, September 25th, 2009

We’ve all seen stories on the news about companies whose reputations have been smeared online due to a disgruntled employee, bored hacker, or angry consumer. Despite these things happening even to the best-intentioned company, the key lies in your response to these events.

First, you need to decide if this is a situation over which you have any control. For example, when a company is faced with content released by bitter former employees, making a public statement could potentially draw attention to content over which the company has no control. However, if it is a quality control issue raised by a consumer, a public statement is absolutely warranted.

What is being said and by whom? How many people saw the questionable content and how likely they are to be customers? These are key questions to ask as you plan your strategy.

You don’t have to have all of the answers all at one time. If you honestly don’t know, say so. “We’re aware of the situation. We don’t know how it happened, but we’re dealing with it.” shows a brand’s human side, provided that a tone of genuine remorse is also conveyed.

Don’t allow a problem to escalate into a crisis and target your response toward the platform utilized at the time, especially if the attack is being conducted via social media. Direct traffic to your company website where you can address the problem in greater detail.

Focus on the future and what your company will do to prevent the situation from happening again. Once you convey this information to your customers, learn from your mistakes and move on.