Posts Tagged ‘twitter’

The Cardinal Rule of Twitter

Sunday, November 8th, 2009

As you use social media, your immediate goal is to grow your network as you promote your product. At the same time, you should seek out others to follow, ideally based upon a common interest, industry, profession, location, etc. You will also be sending out tweets that relate to what you do and those like interests of your prospective followers and clients – those messages should also have keywords included so that potential followers will find you in their searches.

However, the way in which many people and companies attract followers is their downfall. Many people set up their account and then start following as many people as possible indiscriminately in hopes that those people will in turn follow them back. They’re easy to spot – they’re the people who are following 5,000 people and only have 1 follower. Another equally easy to spot user is the one with insanely high follower and follow numbers. For example, if the Acme Widget Corporation has 5,145 followers, but also follows 4,989, then Acme may have a largely artificial following. Do 5,100 people really care what Acme has to say? Does Acme really spend his hours and days tracking the tweets of 5,000 followers? Not likely. Acme is just one of 5,000 users trapped – everyone seems to be talking, but no one is listening.

Instead, you should cultivate a natural following – Follow someone on Twitter because you care about what they have to say, and they have a genuine interest in you. If someone tweets a question describing a problem or need to which you may have the solution, you have an opportunity to help someone else. The more questions you answer, the more people you serve and the stronger your reputation and your following will become.

How do people find you? Content is king – post over the course of each day, but don’t blast out a dozen tweets within a short time – it can be like being the loudest and most obnoxious person in the room. Focus on a handful of topics – in the morning, post about the latest good news impacting your local community; afternoon, focus on your industry or an aspect of your profession; evening tweets can be more laid back—with content that might be entertaining or thought-provoking. Plan out your strategy – but keep it simple and always deliver value at every opportunity.

How to Use Twitter for Your Business

Friday, October 2nd, 2009

Remember how twitter used to be merely a toy for techies and nerds? In the past year, the microblogging site has evolved into a mainstream tool, embraced by businesses and celebrities to communicate with their fans and customers. Of course, like every other marketing tool, twitter has to be used strategically.

Identify your objectives for using twitter. Will you use it for branding, customer service, or marketing? These are the three most common ways businesses use twitter, and may use a hybrid of all three.

Put some thought into your content. Twitter is a great place to ask questions, ask for feedback, give news about your company, or share links with your readers.

Define guidelines for tweeting. For example, will you have one corporate account, or multiple personal accounts? Many companies use both a corporate account and then individual ones. Regardless, you will want to establish brand standards for tweeting so that all involved are putting out a consistent message.

Use twitter to monitor brand impressions. Twilert is a great tool for this because it allows you to set keywords you wish to be alerted to and will then send you an email listing of who has used the keyword in their tweets. Twitter Search can also be used to do real time searches for keywords or you can set up an RSS feed to manage the process.

Follow users carefully. Identify and follow the users that you would like to target. Make sure to maintain a balance between the number of people you are following and the number of followers you have, so that you are not accused of spamming users.

Shorten URL’s whenever possible.
Remember, you’re limited to just 140 characters, so URL shortening tools like tinyurl are essential.

Guard your brand at all costs. If you have unique brand, be sure to set up a Twitter account in that name to protect your brand, even if you never use it.